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Get In Touch

Our emails and voicemails are checked daily; however, as we are a busy treatment clinic, we may not always be able to respond immediately. Please leave a voicemail or send us an email and we will get back to you as soon as possible. Kindly note that our social media accounts are not monitored for appointment or skincare advice enquiries.

In the meantime – check out our FAQs below, we may have already answered your question.

Frequently Asked Questions

Treatment FAQs

If you are new to Soothe, unsure what your skin needs or considering an advanced treatment, we recommend beginning with a consultation. This allows us to assess your skin, understand your goals and direct you towards the safest and most suitable treatment pathway.

Choose our 30-minute Shopping Consultation if you mainly need help with your current products, choosing products, and guidance on routine.

 

Our one-hour Skin Consultation explores your skin concerns, skincare and professional treatment options, while the Skin Nutrition Programme offers a deeper assessment of the nutritional, lifestyle and skincare factors that may be influencing your skin.

You do not need to diagnose your own skin or choose a treatment based on online trends. During your consultation, we will listen to your concerns, assess your skin and recommend the options most suited to your goals, comfort and lifestyle.
Following your consultation, we aim to match you with a dedicated therapist who will deliver your treatment plan, monitor your progress and provide continuity of care wherever possible.
Popular appointment times, particularly evenings, Fridays and Saturdays, can fill quickly, so we recommend booking ahead whenever possible. If you need a specific therapist or date, please allow as much notice as you can.
Please arrive at least ten minutes before your appointment, particularly if it is your first visit, to allow time for check-in and any required consultation forms if you have not completed them online. Arriving late may reduce your treatment time so that we do not inconvenience the next client.
We understand that plans can change. Please give us at least 48 hours if you need to cancel or rearrange; appointments changed after this point may be subject to a cancellation charge in line with our booking policy.
Please let us know about any medical conditions, allergies, pregnancy, medications or recent changes to your health. You should also tell us about recent Botox, fillers, surgery, peels, laser treatments or other aesthetic procedures so we can confirm that your treatment is safe and appropriately timed.
In many cases, we can adapt your experience or recommend a suitable alternative. Please contact us before booking so we can discuss your circumstances and, where necessary, request approval from your healthcare professional.
Many Soothe treatments have little or no downtime, while more intensive procedures may cause temporary redness, sensitivity, swelling or peeling. We will explain what to expect, along with preparation and aftercare, before you proceed.
This depends on your skin’s starting point, your goals and the treatment selected. Some treatments offer an immediate visible refresh, while concerns involving collagen, pigmentation, acne or scarring generally require a course and consistent home care for progressive improvement.
Every person’s skin responds differently, so specific results cannot be guaranteed. We will set realistic expectations, recommend an appropriate plan and monitor your progress, while explaining how home care, lifestyle and consistency can influence your outcome.
You will never be pressured to replace everything you own. However, a suitable home-care routine can protect your skin, support treatment outcomes and help maintain progress between appointments, so we will recommend only what we believe is genuinely beneficial.
Yes. We support teenagers experiencing acne, congestion, sensitivity or confusion about skincare with age-appropriate advice and gentle treatment options. People under 18 years of age must be accompanied by a parent or guardian.
No. Soothe specialises in nature-led, non-invasive treatments and advanced technologies that support healthier skin, collagen and the skin’s natural renewal processes without Botox or dermal fillers.
Yes. Where a course is likely to provide the best outcome, we will explain the recommended frequency, expected progress, home care and costs before you decide whether to proceed.

Shop FAQs

We aim to dispatch orders within one working day. Orders placed at weekends or on bank holidays will be processed on the next working day.
Orders are sent via Royal Mail, with delivery charges displayed at checkout.
Yes, you can select collection from our West Bridgford clinic at checkout. We will let you know when your order is ready to collect.
We accept most debit and credit cards online. Payment is taken securely at checkout.

Unopened and unused products may be returned within 28 days, subject to our full returns policy. For hygiene and safety reasons, we cannot accept skincare products that have been opened unless they are faulty or incorrect.

Please contact us as soon as possible with your order details and photographs of the parcel and products. We will review the issue and arrange an appropriate replacement or resolution.
Every product is sourced directly from the brand or its authorised UK distribution channel, ensuring authenticity, correct storage and full traceability. We carefully select brands for their ingredient integrity, formulation quality, sustainability and professional results.
Our products are professionally selected, but skincare is never one size fits all. Book a shopping consultation to assess your current routine, try textures at our skincare sink and receive expert recommendations tailored to your skin and goals.

Absolutely. Please contact the clinic or book a shopping consultation before purchasing if you are unsure, particularly if your skin is sensitive, reactive or experiencing a specific concern.

In these very rare circumstances, stop using the product, take a photograph of your skin and contact us for guidance. Although we carefully select high-quality formulations, individual sensitivities can occur, which is why we recommend following the advice provided.
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